Dunder Mifflin’s Guide to Training and Onboarding: Lessons from The Office
Abstract This CEU presentation tackles a central challenge in ABA organizations: how to train and supervise staff effectively from day one. Using humorous and relatable scenes from The Office, participants are guided through a series of training and supervision principles—from how to translate company values into behavioral expectations to how to structure engaging, retention-focused learning. Topics include BST, onboarding design, behaviorally defined expectations, staff motivation, and connection-building. Through structured discussion, participants will learn how to make training more meaningful, memorable, and mission-aligned—reducing burnout and increasing long-term effectiveness.
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What you'll learn
- 1Learning Objectives
- 2By the end of this CEU, participants will be able to:
- 3Define key organizational values in observable and measurable terms to improve clarity and consistency during onboarding.
- 4Apply shaping and behavior skills training (BST) to structure learning experiences that match staff fluency levels and improve skill acquisition.
- 5Identify common pitfalls in training delivery, including excessive jargon, overloading, and unclear expectations, and propose solutions for improvement.
- 6Prioritize critical staff skills that have high impact, frequent application, and social significance in early intervention and ABA service delivery.
- 7Develop systems for providing clear, actionable expectations using behavioral language and job-relevant operational definitions.
- 8Incorporate learner engagement strategies such as role play, gamification, storytelling, and personal examples to increase participation and retention.
- 9Use preference assessments and feedback loops to motivate supervisees, improve team culture, and reduce early-stage staff turnover.
