How attendees get their certificates
OpenCEU checks attendance and sends certificates automatically. Here is what happens, and what can go wrong.
Know what happens automatically
When your event ends, OpenCEU checks everyone's attendance codes. Anyone who answered every code correctly can earn a certificate.
Before their certificate is revealed, they answer two quick questions: a star rating, and whether they'd recommend the course to other professionals in their field. A comment is optional. It takes about twenty seconds. This happens on every path: the live event's claim card, and the recording or quiz-only comprehension quiz.
Once they answer, OpenCEU emails the certificate right away and saves it in their Library.
Know what can block a certificate
Two things stop a certificate from generating, even when attendance was perfect.
Two common blockers
A missed code. Every attendance code must be correct. One miss means no certificate from the live event.
An incomplete profile.OpenCEU needs the attendee's full name and BACB number on file. If either is missing, the certificate cannot generate.
The rating and recommend question are required too, but they work a little differently for live events. See the next step.
Know how a live certificate waits for feedback
Attendance for a live event is checked during the stream, but the certificate isn't sent out automatically the moment the event ends if the attendee hasn't answered the two questions yet.
Once they open the claim form on the event page and answer both questions, their certificate is issued right away.
If they never come back to claim it, OpenCEU issues and emails the certificate automatically about three days after the event. Nobody who passed attendance is left without a certificate, and issuance still happens well inside the BACB's 45-day window.
Check if someone got their certificate
In your side menu, under Account, click Support. Type their email and click Look Up. If a certificate exists, it shows in their timeline. See Look up an attendee for the full walkthrough.
Offer a make-up if they missed a code
If they missed a code, turn on the make-up quiz for your event. See Offer a make-up quiz. They get an email with a new link to earn credit from the recording.
Ask them to complete their profile
If their certificate is blocked by a missing name or BACB number, ask them to finish their profile in their account settings. Once it is complete, they can use the confirm form on the event page to claim their certificate.
See their ratings and comments
Every rating and comment lands on your Feedback page, along with the share of attendees who said they'd recommend the course. See Review attendee feedback for the full walkthrough, including the CSV export.
Ratings and recent comments also show up publicly on your course page, first name and last initial only. An email address never appears there.
Still stuck? Contact support and we'll help.