Troubleshooting

An attendee missed an attendance code

Attendees need to clear your event's pass bar to earn a certificate. The make-up quiz is the second-chance path for someone who falls short. There is no manual override for a host.

Know your event's pass bar

OpenCEU checks every attendance code fired during the event. By default an attendee needs at least 75% of them correct, rounded up. For an event with 4 codes, that's 3. There is no way for a host to manually mark one attendee as present for a code they missed. This keeps every certificate defensible in a BACB audit.

Turn on the make-up quiz

After your event ends, go to your recordings review screen and turn on the make-up quiz option. This emails a link to every registered live attendee who did not pass, inviting them to watch the recording and take a quiz to still earn their certificate. See Offer a make-up quiz.

This is the standard second chance

The make-up quiz is the normal path for anyone who fell short of the pass bar, whether from a stream stall, a connection drop, or stepping away. Turning it on covers everyone who needs it at once.

The recording has its own code requirement

Watching the recording raises the bar to 100%. The attendee needs to answer every code that fires during the make-up video to unlock the quiz. That is stricter than the live event's 75%.

Tell the attendee to check their email

The make-up link goes out by email to the address they registered with. If they do not see it, ask them to check spam, or confirm the email on their registration matches the one they check.

If the recording is not ready yet

The make-up quiz needs a published recording and quiz to work from. If your recording is still processing, wait for it to finish before turning on the make-up option. See Review the drafted quiz.

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