My connection dropped
If you lose your own connection to the green room, the broadcast keeps running. Reconnecting takes a few seconds.
Reopen the same link
Go back to the same green room or presenter link you used before. Do not use a different link or a different browser tab.
Confirm your identity again
You will be asked to confirm your email again before you rejoin. Use the exact same email you signed in with the first time. This check happens every time, even for a quick reconnect.
Rejoin the green room
Once confirmed, you rejoin the same room. If the event is already live, you rejoin the live broadcast in progress.
The broadcast does not stop for you
Check your camera and microphone after rejoining
A reconnect sometimes resets which camera or microphone is selected. Open the device menu and confirm the right ones are picked before you keep presenting.
If you cannot reconnect before the event is set to end
A live event ends automatically at its scheduled time if no one extends it. If you are still reconnecting close to the end time, get back in as soon as you can and use the extend option if you need more time. Otherwise let it end normally. Attendance and certificates are unaffected as long as codes fired correctly while you were connected.
If reconnecting keeps failing
Check your own internet connection. Try a different network if you can, such as switching from Wi-Fi to a hotspot. See Camera or microphone not working if the problem looks device-related instead of connection-related.
Still stuck? Contact support and we'll help.